FG Logistics LTD, a Ferrari Group company, is recruiting for the position of:

CUSTOMER SERVICE ADMINISTRATOR

Based in the central London office, the Customer Service Administrator will be the first point of contact for our high end customers. They will be responsible for building and maintaining the relationship with the clients while offering tailor-made services to meet their shipping needs.

DUTIES & RESPONSIBILITIES:

• Manage customer enquiries and ensure smooth operations
• Handle incoming calls, emails and other correspondence from clients, addressing their concerns, and providing accurate and professional support
• Coordinate with other departments and branches to ensure timely delivery of shipments
• Investigate and resolve customer complaints or issues in a timely and professional manner
• Assist in maintaining customer satisfaction by conducting follow-ups with clients after their shipments have been delivered
• Ensure all quality controls procedures are updated and adhered to
• Go above and beyond to maintain the high standards of our company

REQUIREMENTS:

• Previous experience in freight forwarding / logistics is a necessary requirement
• Excellent communication skills, a positive attitude and a commitment to delivering outstanding service
• Strong problem-solving skills
• Meticulous attention to detail
• Good understanding of Incoterms
• Good organisational skills with the ability to meet tight deadlines
• Works well under pressure and is able to multitask in a fast paced setting
• Previous knowledge of of AS400 preferable
• English language required
• Italian / French language is preferable
• No criminal convictions – subject to full DBS check

TERMS & PACKAGE

• Full time, permanent contract
• Competitive Salary
• Hybrid option available following the satisfactory probationary period
• Pension
• 22 Days holiday / calendar year 

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group is an equal opportunity employer. Ferrari Group does not discriminate based on race/colour/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Ferrari Group is a market leader in international freight forwarding and logistics solutions for jewellery and luxury goods, with operations available globally.  Ferrari Group firmly believes that the key to winning the hearts of clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness, and accurate solutions to customers’ needs.  If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.